At Fuller Hospital, we work diligently to create an atmosphere to promote healing in an environment which is clinically sound, compassionate and focused on individualized treatment plans and goals. We engage with patients during some of the most difficult times of their lives. Our highly trained staff, competent and engaged physicians and clinically robust, evidence-based programs provide services for adolescents and adults across a continuum of care that includes assessments, community-based care, day treatment, and inpatient hospitalization. We provide specialized support to patients with co-occurring addiction and mental health disorders and we operate Massachusetts’s only inpatient unit for adults with intellectual disabilities. Fuller Hospital seeks to lead the way in behavioral health, and we welcome the opportunity to serve you or a loved one.
Rachel Legend, Chief Executive Officer
Chief Executive Officer
Rachel is a proven healthcare leader with the ability to create a positive impact on the bottom line by analyzing the patient care experience, quality metrics and staff efficiencies from hospital access to discharge. She has been able to drive and lead a team approach to care, steeped in evidence-based practice, through diligent monitoring, coaching, and education to instill muscle memory with respect to expectations of an elite, premiere behavioral health facility where staff mirror these expectations. The micro-analysis of pressure points on this continuum continually expose opportunities for growth and change.
Rachel received a national award, alongside KD Lang and former Speaker of the House Nancy Pelosi, from the Human Rights Campaign for her work with youth in California, graduated from Leadership Rhode Island’s year long program for RI leaders and was recognized by Rhode Island College with their Annual Diversity Award. Rachel is experienced in hospital administration, program development, innovative fiscal opportunities, community activism and prevention programming, lobbying, and macro policy and legislative work allowing her to bring an array of experience to her work and collaborations.
James L Rollins,
Chief Financial Officer
After working at Fuller for over 36 years, it has become part of my life. I began my career working an entry level position and diligently worked my way up, not only holding the senior financial position at Fuller Hospital, but also at HRI Hospital in Brookline, one of our sister UHS facilities. Hard work and long hours, along with expert mentors, are what molded me into not only a CFO behind a desk, but a real person who cares about the past, present and future of the place that I choose to call home. Fuller Hospital!
Mental Health was not what I envisioned for my future; however, I have a true compassion for those who struggle with mental illness and substance abuse. While my primary focus is the financial end of the spectrum, I consistently find time to intimately be involved on the units and grounds, where ever needed to increase employee and patient experiences. Patient safety and employee satisfaction are important facets for success. I am driven to continue to perform with this approach to continue to build Fuller Hospital to fulfillment.
Community Relations and Business Development
Carrie’s diverse background in healthcare, social services and marketing has been integral for creating and maintaining efficient and accessible communication channels for both providers and patients seeking services at Fuller Hospital. As Community Relations coordinator, she provides innovation in marketing, business development and public relations, redefining the role of community liaison. Carrie is focused on bringing Fuller into the forefront of behavioral health through community outreach and innovation. In her time at Fuller, Carrie has expanded community engagement through representation on several local and regional community boards whose focus is addressing mental health and substance abuse services within Massachusetts and Rhode Island. As co-founder of the Greater Attleboro Recovery Network, Carrie has worked diligently with area providers to make services accessible to community members of all walks of life through such initiatives as the “You Are Not Alone” drop in center and “Exploring Mental Health” podcast series.
Carrie has her Bachelor’s degree in Health Psychology and Visual Arts and Communication. She began her career in human services working in a clubhouse setting with adults directly impacted by mental illness. She then spent several years as a Program Specialist for children and adults with intellectual and developmental disabilities, various psychiatric conditions, and Prader Willi Syndrome in a residential treatment setting outside Philadelphia. There she transitioned into the role of Admissions and Marketing coordinator prior to her return to Massachusetts.
Director of Utilization Management
Dale Hershman received her MSW degree from The University of Chicago in 1983. She spent five years working as a case manager at The Arbour Hospital and was promoted to assistant department director. From there she was hired as the Director of Social Work for the inpatient psychiatric unit at Emerson Hospital. She then came to Fuller hospital over 25 years ago as the Director of Social Work. In her time at Fuller, she was also the program manager for the adolescent unit before moving into her current role as the Director of Utilization Review. She has worked tirelessly to make sure that patients receive the care that they require while ensuring that the hospital is reimbursed appropriately for care.
Scott Haltzman, M.D
Scott Haltzman, M.D., is board certified by the American Board of Psychiatry and Neurology and is a Distinguished Fellow of the American Psychiatric Association. He is a graduate of Brown University and the Warren Alpert Medical School at Brown University. He completed his psychiatric training at Yale University, and then practiced psychiatry as part of the Brown University faculty for more than 20 years. He had been appointed a Clinical Associate Professor of Psychiatry at Florida State University in 2014 and Adjunct Clinical Assistant Professor of Psychiatry, Boston University School of Medicine in 2016. He currently serves as the Medical Director of Fuller Hospital in South Attleboro, MA.
Dr. Haltzman has gained international recognition for his work in support of marriage and committed relationships. He has appeared on the Today Show, 20/20, Nightline, Good Morning America, Fox and Friends, The Rachel Ray Show, and in TIME, Glamour, Redbook, Parent’s Magazine, Cosmopolitan, Men’s Health, New York Times, Washington Post, Los Angeles Times, and Chicago Tribune.
He has published three books with Jossey-Bass/Wiley: the bestselling, The Secrets of Happily Married Men, as well as The Secrets of Happily Married Women, and The Secrets of Happy Families, a 2010 Nautilus Book Awards silver-medal winner,
Dr. Haltzman’s most recent book, The Secrets of Surviving Infidelity was published in 2013 by Johns Hopkins University Press.
Director of Risk Management and Quality Improvement
Starting my career as a Recreational Therapist doing hands-on direct care with staff has paved the way for a life-long career in healthcare. My proven record of leadership in compliance and quality has had a direct impact on my work as Fuller’s Director of Risk Management and Quality Improvement. In this role, I have successfully led the hospital through two accreditation surveys for The Joint Commission as well as numerous Department of Mental Health and Department of Public Heath licensing surveys. With a Master’s of Science in Healthcare Administration, I have been able to transition my academic learnings into best practice, metric-oriented quality. My ability to not only support and understand the diligence of line staff, but to intimately be aware of their barriers, had served me well in my senior leadership position for the last five years. My passion is assisting Fuller in being the leader in the inpatient psychiatric world while Leading the Way in Behavioral Health for patients and families.
Director of Clinical Services
Jill is the Director of Clinical Services, with a long history of working in healthcare, counseling community mental health, and emergency services. With a demonstrated history of creating, implementing, and evaluating programs; Jill is skilled in leadership, management, crisis intervention, and mental health counseling. Jill has a strong focus on progressive management and integrating business operations and clinical work. Jill not only believes strongly in improving the access to quality mental health care and continuity of care across systems, but works diligently to implement strategies from process to practice.
Erin Elliott has come up through the ranks at Fuller Hospital starting her career as a Mental Health Specialist. Since that time, Erin has held multiple positions in other hospitals brining her to her current position as the Intake Manager of Fuller Hospital’s new intake department. Erin brings a wealth of knowledge about hospital systems, operations and practices. As the previous Operations Manager of a large 2-hospital system, Erin was integral in driving both patient satisfaction scores as well as internal best practices. Erin’s drive to create an intake department that is both accessible to referral sources as well as patients and their families is what Fuller is about.